Shipping policy
Shipping & Delivery Policy
At TulleLuce, we believe every little moment deserves something special. We carefully prepare each order to ensure a lovely shopping experience for you and your little ones.
Order Processing
Orders are carefully processed and prepared for shipment within 3–7 business days after payment confirmation.
Business days exclude weekends and public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery Times
We offer the following shipping options:
* Express Shipping: Estimated delivery within 7–12 days after dispatch.
* Standard Shipping: Estimated delivery within 12–20 days after dispatch.
Delivery estimates begin once your order has been shipped and do not include the processing time.
Shipping options and any applicable charges are displayed at checkout.
Free Shipping
We offer free standard shipping on eligible orders, as advertised on our website.
Any available shipping promotions or discounts will be displayed at checkout.
Order Tracking
Every order includes a tracking number.
Once your package has been dispatched, tracking details will be sent to the email address provided at checkout.
You can monitor your shipment through our Track Your Order page.
Please allow some time for tracking updates to appear after dispatch.
International Shipping
We ship internationally to supported destinations.
Delivery times may vary depending on your location, local customs procedures, carrier operations, public holidays, and other circumstances beyond our control.
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any applicable charges will be handled according to the information provided at checkout and local regulations.
Shipping Delays
While we work hard to meet our estimated delivery times, unexpected delays may occasionally occur due to customs inspections, weather conditions, carrier disruptions, or high shipping volumes.
If your order is taking longer than expected, please contact our customer support team. We will be happy to assist you.
Order Cancellations
If you need to cancel your order, please contact us within 12 hours of placing it.
We will do our best to accommodate your request before the order enters processing or shipment.
Once an order has been dispatched, cancellation may no longer be possible. This does not affect any applicable statutory consumer rights.
Customer Support
Your satisfaction matters to us.
If you have any questions about your order, shipping, or delivery, please contact:
Email: service@tulleluce.com
Thank you for shopping with TulleLuce. We’re delighted to be part of your little one’s special moments!